Needed a non-emergency hot water heater replacement. Called Tuesday afternoon, he was here Wednesday morning, on time. He evaluated the issue, explained what was wrong, how he could fix it, how long it would take and gave a written bid. He even included a written bid for a potential issue that might need to be addressed but he couldn’t tell for sure until the old water heater was removed. The removal and instillation was complicated by some other equipment in the way. He asked if I had any questions after he explained everything and also after he gave his bid. His bid was noticeably lower than an over the phone bid from a large company in the area that advertises frequently on TV. The replacement heater was comparable in both bids and had equal warranties. I accepted his bid, he offered to start immediately (the large company couldn’t do the job until Friday). He worked efficiently while keeping the area neat and tidy. He took care to keep things clean when moving equipment in and out of the house. He made sure not to damage the floors or walls where he was working. He left the area neat and tidy when finished. He completed the job in the time promised. He is pleasant and personable. In summary he is a nice guy that did a good job at a very fair price. I have found my new plumber.